Shipping & Returns
Free U.S. Shipping on EVERYTHING
Yeah you read that right...free shipping on all the DI shit you can dream of. If you live outside the US shipping will be calculated at checkout.
Free Returns on EVERYTHING
We offer free returns within the first 30 days of receiving your product. All items must be in original packaging with tags intact, and must be unworn. Any items returned missing hang tags; in a dirty, worn or poor condition cannot be refunded. All returns will refund to your original method of payment or as store credit once we have received the original items.
After 30 days: For products returned between 30-60 days, store credit will be offered.
After 60 days: For products returned after 60 days, no refunds nor store credits will be applicable.
To start processing your return:
- Reply to your order email with your return request and details of return
- If you can’t find your order email, send us an email at hello@dolrm.com
Once we review your case, a prepaid shipping label will be sent to you.
We prefer that items are returned to us via our own service so that they are protected and insured. However, if you wish to return the items using your own method of shipment, please send your purchase to the following address:
Dolorem Ipsum:
860 S Los Angeles St Room 822,
Los Angeles, CA 90014
Exchange Policy
We offer free returns within 30 days of receiving your product. You have the option to exchange the same item or select different products of equal value.
To start processing your exchange:
- Reply to your order email with your return request and details of exchange
- If you can’t find your order email, send us an email at hello@dolrm.com
Once we review your case, a prepaid shipping label will be sent to you. Once we have received the original garment, we will send the exchange to the shipping address under the order.
Returns and exchanges cannot be processed over the phone.
Extended Holiday Return Policy
Items bought during the December holiday period will have an extended return period; the holiday period starts on the 1st of November and ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st. Items should be returned following the returns and exchange policy.
Store Credit
Store Credit can only be used online at our website, www.doloremipsum.com. It cannot be transferred to another person. Also, it may not be purchased and is only provided when previously purchased items have been returned.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due. Store credit is provided in U.S. Dollars and it never expires.